Cancellation and Refund Policy

1. Cancelling your subscription

You can cancel your subscription at any time from the CRAFT Account page, which opens Paddle's billing portal. Cancellation normally prevents the next renewal and your access continues until the end of the current paid period. If a full refund is approved, access ends when the refund/cancellation is processed.

Cancelling your subscription does not delete your CRAFT account, support records or browser-local project files. Account deletion is a separate support-assisted request.

Access may be restricted earlier than the end of a paid period where a refund, payment dispute, fraud review or legal obligation requires it.

2. 14-day money-back guarantee

We offer a 14-day money-back guarantee for the first CRAFT Professional subscription payment on a CRAFT customer account. Eligibility is assessed from the date PRS receives your request. If your approved refund is for the initial subscription payment, PRS will process a full refund through Paddle and cancel the subscription so future billing stops. This is PRS's guarantee in addition to Paddle's buyer terms and your statutory rights. The guarantee applies once per CRAFT customer account and does not restart if you cancel, refund, change plan or subscribe again later.

3. After the guarantee period

After the 14-day guarantee period, payments are not prorated or refunded except where required by law or Paddle's buyer terms.

4. Refund timing and currency

Refunds are issued in the original transaction currency where possible. Exchange-rate movement, payment-provider fees or card-issuer processing may affect the amount or timing shown by your bank or payment provider.

5. How to request a refund

Email contact@projectrisksolutions.com.au from the email address used for your CRAFT account. Include enough information for PRS to locate the transaction and a short description of the reason for your request.

PRS records the date your request is received. That date is the eligibility anchor for the 14-day guarantee, not the date the request is later processed.

6. Paddle's role and your rights

Paddle is the merchant of record for CRAFT Professional subscriptions and handles checkout, payment collection, invoices, payment-method updates and billing portal workflows. Refunds are processed through Paddle to your original payment method; PRS does not transfer funds to you directly.

You may also contact Paddle directly about a charge through Paddle's buyer support options. As merchant of record, Paddle may refund, cancel or handle a buyer support request independently of PRS.

• Paddle Buyer Terms
• Paddle Refund Policy
• PRS support contact

Nothing in this policy limits rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees, or your rights under Paddle's buyer terms.

7. Access after cancellation or refund

If your subscription ends, you will no longer be able to open or edit projects in CRAFT. Your .prs files remain on your device in a readable format.

Where an approved full refund is processed, access ends at that point rather than continuing to the end of the paid period.

8. Subscribing again

If your subscription has ended, you can choose a plan and subscribe again. A new checkout creates a new subscription. Any launch promotion will apply only if it is still available at that time, and the 14-day money-back guarantee does not restart, because it applies once per CRAFT customer account.

9. Payment disputes

Please contact PRS first if a charge is unexpected or access has not activated. A payment dispute or chargeback is treated as an incident: access may be suspended while Paddle and the payment provider investigate, and access can be reinstated if the dispute is withdrawn or resolved in your favour. This does not limit rights that cannot lawfully be excluded.

10. Your project files

CRAFT stores your project data locally on your own device. Cancellation, refund or account deletion does not remotely delete projects stored in your browser or exported .prs files, because PRS cannot access them. You are responsible for deleting local copies from your own devices if required.

11. Support

For cancellation, access or refund help, contact contact@projectrisksolutions.com.au or see the contact and support page.

Effective date: 1 August 2026.
Supplied by Project Risk Solutions, ABN 23 724 681 106.